cdw+partners are proud to have a long established relationship with Tapi Carpets, from the initial conversation of ‘let’s do this properly’ to the on-going involvement in new store formats and POS fixtures.
With what sounds like a straightforward brief we set out to radically challenge and reimagine the way in which people think about flooring in their homes. In terms of customer experience, flooring retail has lagged behind other retail sectors for decades.
Most customers’ perception of flooring stores is of overcrowded, dusty warehouses with a bewildering range of choice and price points. The customer feels they lack the knowledge to be in control of the decision making the process and the traditional salesperson holds all the cards.
Every aspect of the Tapi Carpets new brand, brand communication and store concept, has been considered in making the customer journey as easy and pleasurable as possible. The aim to bring the transformational effect that flooring has on our homes to the forefront.
The first Tapi Carpets store opened on Tooting High Street, London, on the 30th of May with rapid national expansion plans for 200 stores.
Building on our work on the out of town stores we created a more fashion focused proposition, expressing Mothercare’s mission and heritage as a supporting partner in parenting since 1961. This concept has now been rolled-out in over 700 stores across 52 countries.